Personal tools

Testimonials (or Personal Recommendations)

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Testimonials are endorsements and can provide information about a person or about aspects of the person’s interests or skills. This can help round out a profile and provide alternative perspectives to the centric self promotion.

Contents

What

A person is interested in what others think about them or their work and wants to have others see this as support to their own information and skillset.

Image:4-flickr-testimonials2.png

Use When

  • Use when you want to allow users to provide endorsements for other people in their network.
  • Use testimonials to share information by other people about a person in their profile.


How

  • Provide a module in the profile for presentation of testimonials.
  • Allow people from the user’s network to write a testimonial or recommendation for the user.
  • Present a clear call to action when a person is viewing a profile that is not their own. Both flickr and Linked In provide links in a secondary column of information to main body of the profile.
  • Consider allowing the testimonial writer to select how they know or recommend this person.

Image:4-LinkedIn-RecChoices.png
LinkedIn asks how the writer knows the person in order to give context to the recommendation.

  • Allow the person being written about to approve the testimonial or recommendation before it is published. After all, the profile is theirs and they should be in control of the content presented
  • Clearly articulate to the writer that the recommendation will have to be approved before being published. This will deter people who want to be nasty or rude or who are trying to spam the profile.

Image:4-flickr-writeTestimonial.png
flickr lets the writer know that the person will review the testimonial first before it is published.

  • Provide attribution for the testimonial or recommendation and link that back to the writer’s own profile. This will help lend credibility to the recommendation.
  • Consider presenting on the user’s profile the recommendations that they have written for others.

Image:4-LinkedIn-Recommends.png
LinkedIn shows viewers of a profile, a list of recommendations this person has written for others in their network.


  • Consider presenting on the user’s dashboard (see Personal Dashboard) a block or module showing recent recommendations or testimonials written by people in their network. This could also be presented in an activity stream. (see Activity Streams).

Image:4-LinkedIn-ConnectionRecommends.png
Recommendation activity on the network in LinkedIn.

Why

Providing users the opportunity to provide an endorsement for people in their network allows them to share positive information about that person in a more permanent and meaningful way than a comment or more temporary flag of approval. For professional leaning sites like LinkedIn, Recommendations provide profile viewers with information about the person from a variety of perspectives which can help in making hiring or business decisions.


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